Live Events Addas a reliable and trusted news source Addas a reliable and trusted news source now! (You can now subscribe to our Economic Times WhatsApp channel) The Civil Aviation Ministry has ordered IndiGo to clear all pending passenger refunds arising from canceled or disrupted flights by 8:00 pm on Sunday, December 7, warning that any delay or non-compliance will trigger immediate regulatory action. The government has directed airlines not to levy rescheduling charges on affected passengers.

The direction comes as IndiGo Domestic air travel has been hit by a severe operational crisis, with more than 1,000 flights canceled in the past four days and fares rising across carriers. The ministry also imposed temporary fare caps on all airlines on Saturday, it said. “An official instruction issued to all airlines” now mandates “strict adherence to the fare cap”.

The ministry further cautioned, “Any deviation from the prescribed norms will attract immediate corrective action in the larger public interest”. The cancellations have also led to major disruptions at major airports, including Delhi, Bengaluru and Hyderabad, where IndiGo’s operations have been disrupted due to a severe crew shortage following the implementation of the new flight duty limit (FDTL) norms and the recently introduced weekly rest requirement for pilots. Took it back.